Patient Representative

Duties and Responsibilities:

Patient Representatives work for healthcare administrators to address the concerns and special needs of patients and their families. They evaluate patient satisfaction, investigate complaints, collect information about patient dissatisfaction, work with departments to resolve patient problems and educate staff.

Patient representatives work in hospitals, nursing homes, other long-term care facilities, and in public health agencies.

Average Salary: $20,000 - $40,000

Educational Requirements:

Students should take challenging high school courses in business, science, math and English.

Requirements differ, but most employers prefer college graduates with backgrounds in health or social services. Experience or course work in conflict resolution is also valued.

Reflection: I wouldn’t like to be a patient representative because it doesn’t interest me.